Staying Calm and Managing Anger in the Workplace

Dates TBA

A practical one-day program designed to give you the opportunity to understand more about anger and stress in the workplace. It is also an opportunity to improve your health and feelings of well-being.

Who Should Attend?

Managers
Supervisors
Team Members
HR Professionals
Executive Assistants
Call Centre Staff

Why Attend?

Many of us are aware of how anger and stress is becoming a part of life. This workshop is all about acquiring, in a step-by-step format, the skills you need to better manage anger - your own anger, or attacks from others. Self-awareness is a key element for managing your own feelings of well-being.

Course Outline:

Introductions, objectives and agenda
How anger affects our bodies and our minds
Anger and our bodies
Anger and our minds
Anger and behaviour
Understanding anger patterns
Managing anger
Understanding stress
Strategies for decreasing feelings of anxiety and tension
Challenge and change your attitudes
Expressing feelings
Communication skills and calm
Listening and asking questions
Positive intent
Assertiveness
Negotiation skills
Praise
Strategies for preventing a build-up of frustration
Dealing with issues
Setting limits
Dealing with criticism
Reframing thoughts and memories
How to keep calm when faced with outbursts
A case study
Review and personal action plan
Evaluations

Participants will:

Be better able to recognise how anger affects our bodies, our minds and our behaviour
Be better able to use the six-step method to break old patterns and replace them with
 a model for assertive anger
Be better able to control your own emotions when faced with other peoples' moods or attacks
Be better able to identify ways to help other people safely manage some of their frustration
Be better able to compose yourself
Improve the way they feel about themselves and situations

What Others Say:

"Highly recommended"
Marisa Tramontana - City of Port Phillip

"Interesting techniques, lots to learn"
Debbie MacDonald - Pioneer Electronics

"Interesting and educational" 
Petra Thiem - Miele

"Good to remind ourselves again that we can easily fall into a trap or difficult situation if we do not stay
calm and manage or anger at work. This can help us to enjoy our work more and be more productive"
Kai Yap - City of Whitehorse

Investment:

Only $440 (including GST) if you book during the early bird period. 
Places are limited as we have a maximum of twenty people at each seminar.
Lunch, all refreshments, a comprehensive workbook and certificate is included.
The normal rate is $480, including GST

Groups:

Do you have a group of people interested at your organisation? Contact us to find out more about our cost effective on site training options.

Booking:

There are a variety of booking options available

Phone us on: 1300 558 252

Email us: sue@synergyplustraining.com

Fax us: 1300 558 173
  Please include the name of your organisation, phone, email address and the name of the participant.
  We will email your invoice as a PDF document within 48 hours.

Or use the form below!

You can also pay online via our secure server (if places are still available you will find an online server link at the top of this page) 

Or download our registration form here

All cards are welcome.

We always cater for vegetarians or special dietary requirements. Also, all of the venues have wheelchair access

All of our programs and services are 100% quality guaranteed.
 

Synergy Plus Training Pty Ltd  3.16 / 35 Shelley St King Street Wharf SYDNEY NSW 2000
Phone: 1300 558 252 | Fax: 1300 558 173 |  Email: info@synergyplustraining.com