Communicating with Influence and Resolving Conflict

Duration: Two days. 9:00am - 4:30pm both days

Great lunch, refreshments, comprehensive workbook, certificate, executive pen, ample parking
and stunning views.


Why attend?

You can discover how to communicate and resolve conflict effectively with all personality types in the workplace as well as social situations. Improve your individual communication skills to alleviate misunderstandings and conflict.


We will cover:

. Identifying difficult personalities and situations.

. Strategies to improve performance

. Reaching positive, productive outcomes in difficult situations.

. Understanding and improving your own communication style.

. Giving and receiving feedback

. The keys to maintaining positive working relationships.

. Dealing with aggression, over adaptation and apathy.

. Motivating yourself and others

. Communication pitfalls

. Effective communication strategies

. Mapping your conflict

. Win-win outcomes



Workshop Objectives:

On completion of this workshop, you will be better able to:

. Identify the role of body language in communication and the impact on speaker/s and listener/s.

. Understand the place of proactive listening in communication.

. Effective communication strategies to minimise confusion and improve relationships in your workplace.

. "Emotional Intelligence" in communication and conflict, and employ this knowledge in dispute resolution.

. Communicate more confidently in both workplace and personal relationships.


What Others Say:

The course was the best course I have ever been to. I have learnt a lot and the skills will benefit me in the future.
Shireen Hanson-Pou - Defence

Absolutely fantastic. Well worth going on.  Very relevant to the workplace as well as life in general.
The food was SUPERB!
Christine Lowry - Centrelink

A great opportunity to understand more about yourself and your relationships in the workplace!
Carla Adami - Dept of Treasury

Informative, interesting, fun.
Gail McGruddy - APVMA

"Extremely relevant when communicating with staff, peers and management - this program was a lot of
fun and valuable to all levels.
Elizabeth - Westpac

"It has enabled me to find the strength to tackle difficult situations by judging, analysing and working
through them without compromising my needs.
Marie-Rose, Grand United


To book please email melissa@synergyplustraining.com


Take Advantage of the Super Saver:

This program is only $880.00 (including GST) if you book during the early bird period.

The normal rate is $990.00 including GST.

This includes GST, a great lunch, a comprehensive workbook, all refreshments and an executive pen. Stunning views and ample parking.

You can book by calling 1300 558 252

Faxing 1300 558 173

Emailing: sue@synergyplustraining.com

Group discounts can apply to larger bookings

All of our programs and services are 100% quality guaranteed.
 

Synergy Plus Training Pty Ltd  3.16 / 35 Shelley St King Street Wharf SYDNEY NSW 2000
Phone: 1300 558 252 | Fax: 1300 558 173 |  Email: info@synergyplustraining.com