Dealing with Difficult People

All refreshments, great lunch, a valuable workbook, a certificate, executive pen and ample parking.

Duration:      

Two days. 9:00am – 4:30pm both days

Why attend:  

We will cover:

Working toward different solutions 
Listening and questioning
Interpreting non-verbal messages
Understanding more about anger
Managing your own anger
Dealing with other people’s anger
Preventative strategies
Conquering resistance
Recognising potential difficulties
Specific causes of difficult behaviour
Weapons difficult people use
Coping strategies for difficult behaviours
Changing your behaviour to change the interaction
Managing emotions
Putting  yourself in charge of you
Personal action plan

Workshop Objectives  

Upon completion, participants will be better able to: 

Recognise how their own attitudes and actions impact on others
Find new and effective techniques for managing negative emotions
Develop coping strategies for dealing with difficult people and difficult situations
Identify those times when they have the right to walk away from a difficult situation

What Others Say:

"Informative and fun"
Sherilyn Atkinson - Attorney Generals Department

"Invaluable for anyone supervising"
Amanda Murray - DEST

"Fabulous, informative, lots of knowledge and strategies."
Christine Willis - Raytheon Australia

"Highly recommended. Very realistic ways to deal with different behaviours.
Leannah Auckram - House of Representatives

Worthwhile. Presentation of high standard.
Sally Reeves - Commonwealth Ombudsman

"A very valuable two day course and great way to learn about different personalities and how to deal with them"
Elissa Hamilton - Dept of Finance and Admin

"Valuable"
Sasha Bowdanovski - Centrelink

"I gained some valuable tips on how I should treat people. The facilitator was sensational! Really knew her stuff and how to get people to open up."
David Roper.

"Engaging, practical and thought-provoking" 
Alan Thorpe - Dept of  Health

"Very good. Two-days is intensive but our interest was sustained for the entire time."
Eva Raes.

"It has given me some greater knowledge of being more confident and open to situations. The facilitator was great. She had a great style and knowledge. I couldn't have done a better job myself."
Candice Bell.

Investment:

The early bird rate is only $800 plus $80 GST  

The normal rate is $900 plus $90 GST

Groups:

Do you have a group of people interested at your organisation?
Contact us to find out more about our cost effective on site training options.

Booking:

There are a variety of booking options available

Phone us on: 1300 558 252

Email us: sue@synergyplustraining.com

Fax us: 1300 558 173
  Please include the name of your organisation, phone, email address and the name of the participant.
  We will email your invoice as a PDF document within 48 hours.

Or use the form below!

You can also pay online via our secure server (if places are still available you will find an online server link at the top of this page) 

Or download our registration form here

All cards are welcome.

We always cater for vegetarians or special dietary requirements. Also, all of the venues have wheelchair access

All of our programs and services are 100% quality guaranteed.
 

Synergy Plus Training Pty Ltd  3.16 / 35 Shelley St King Street Wharf SYDNEY NSW 2000
Phone: 1300 558 252 | Fax: 1300 558 173 |  Email: info@synergyplustraining.com