Skills for the Exceptional Executive Assistant

Why Attend?

The new responsibilities of the executive assistant are constantly changing and expanding. This seminar is specifically designed for executive assistants, personal assistants and administrators who want to increase their skills, improve their career, establish rapport and building relationships.

Duration: 

Two days. 9:00am – 4:30pm both days

We Will Cover:

On completion of this program, participants will be better able to:  
Establish rapport and build relationships with more ease
Deal with difficult people
Negotiate
Better manage time, projects and deadlines
Take a more proactive role in the workplace
Use strategies to improve your career options

What Others Say:

"Good course, motivational and interesting. A little daunting, a lot to think about. Enjoyable and refreshing"
Kristy Haggerty - Boral Concrete

"Extremely worthwhile" The facilitator was engaging with lots of knowledge. Lots of interaction and good group discussions.
Gillian Duval - Just Premiums

"Very effective. I will utilise the information collected in this course to enhance my current role and further my career, perhaps even change direction"
Lucy Menezes - Abigroup

Course Outline: 
 
Understanding your role
Dealing with change
The future
Communication skills
Building rapport
Assertiveness and self-confidence
Telephone etiquette
Dealing with difficult people and situations
Giving and receiving feedback
Negotiation skills
Teams
Understanding team dynamics
Working with a team
Managing projects and workload
Prioritising and planning
Planning projects
Managing competing demands
Information flow
The 4 "Ds" of organising information
Organising your paperwork
Understanding netiquette
Information overload tips
Efficiency and effectiveness
Time management
Handling interruptions
The four quadrants of time management
Overcoming procrastination
7 Steps to delegation
How to delegate to the right person
Project overload
Avoiding burnout
Stress and life balance
Stress management
Your internal dialogue
Saying "no"
Controlling your emotions
Career Strategies
Career planning guidelines
Networking, mentoring and your career development

What Others Say :

"Fantastic! Got to do it!"
Milleca Spencer - Australia Bureau of Statistics

"Absolutely fantastic. Worth the time and money. Will actively encourage other EAs to attend."
Lynne Losik -  DEST

"Julie was very active and involved. She put things in different views. She made everyone involved. It was a fun two days."
Carolina Cepeda - Ingram Micro

"Very enjoyable with lots of group discussion and interaction. Very informative. Julie was brilliant!!! Could listen to her all day!!!"
Erin Craig - Mack Trucks

"Fantastic!! If Julie is facilitating!!! The course was very informative and relevant. Julie McCrossin was wonderful. Really enjoyed it and will walk away with a smile and a lot of knowledge and confidence."
Carolyn Aldersey - Bayer Healthcare

"Informative, relevant. Julie is very engaging, down to earth and effective. Didn't realise at first Julie's "celebrity" but she came across as knowledgeable, genuine, giving and interesting."
Annie McGranahan - DITR

"Very informative, great food! Terrific bunch of people. Worthwhile two days. Julie was fantastic. Her sense of humour and style in presenting the course made it very enjoyable."
Annette Beecher - Australian Government Solicitor

"Extremely worth it - great venue and great lunch. Julie was very entertaining and casual in her style. "
Clare Davies - Attorney Generals Department

"Very worthwhile. Julie is a great facilitator / presenter. Very interesting."
Beth Mason - Dept of Industry, Tourism and Resources

"Excellent. Helpful information, fun and extremely beneficial. Julie had great enthusiasm, made participants relaxed and happy to share ideas and discuss personal experiences."
Rowena Billing - Parliamentary Library

"Thought it was beneficial and thoroughly enjoyable. Julie was great. Very entertaining and plenty of laughs."
Gail Collis - Australian Pork

"Fantastic, helpful, insightful, fun, great interaction with other EAs. Julie is lovely, wise and friendly. She has a wide range of relevant knowledge and background."
Emily Richardson - Dept of Industry, Tourism and Resources

"Interactive, enjoyable, great food! Julie knew when to break and was good at keeping everything going."
Renee Reavley - Attorney Generals Department

"A fantastic two day course, very motivating. Julie kept the room and discussion flowing brilliantly. Julie is so interesting and there was never a boring moment throughout the course. I am taking away a lot of new skills and more confidence. Thank you!"
Jayne Righton-Stapley - Finance

"Very worthwhile. Lots to be learnt from others, skills and knowledge. A lot to take away. Julie was a very good facilitator, humorous style, confident speaker and keeps you awake. Thank you very much."
Natalie Chapman - DEST

"Great girls day out for bonding. Julie had a wealth of living and experience - loved the stories."
Belinda Scott - ATO

"Very enjoyable and practical. Raised a lot of relevant questions and problems in the workplace. Julie McCrossin was fabulous and made the two days very pleasant and enjoyable. Thanks!"
Rosie Tsiklease - DOTARS

Investment:

$800 plus $80 GST if booked with the early bird offer.
Your investment includes lunch,  all refreshments, course
documentation and an executive pen.

The normal rate is $900 plus $90 GST.

Groups:

Do you have a group of people interested at your organisation? Contact us to find out more about our cost effective on site training options.

Booking:

There are a variety of booking options available

Phone us on: 1300 558 252

Email us: sue@synergyplustraining.com

Fax us: 1300 558 173
  Please include the name of your organisation, phone, email address and the name of the participant.
  We will email your invoice as a PDF document within 48 hours.

Or use the form below!

You can also pay online via our secure server (if places are still available you will find an online server link at the top of this page) 

Or download our registration form here

All cards are welcome.

We always cater for vegetarians or special dietary requirements. Also, all of the venues have wheelchair access

All of our programs and services are 100% quality guaranteed.